FAQs
Orders
When will I receive my order? Standard processing time is 2-3 days after the order was placed. Shipping usually takes 3-7 days. Click here for full Shipping & Delivery details.
How do I know when my order has shipped? Shipping details will be shared via email. Click here for full Order Tracking Details.
Can I change my order after it's been placed? We aim to ship your order to you quickly, so after orders have been placed they have already begun processing and we are unable to cancel or modify your order in any way.
I entered the wrong shipping address! How can I fix this? Please contact customer support as soon as possible.
Can you ship products internationally? RIDE products are currently sold on ridesnowboards.com in the United States, Canada, and select European Countries (Germany, Austria, Netherlands). RIDE products are also sold at numerous online and retail stores world-wide. To locate a dealer near you, please reference our RIDE Shop Locator.
What can I do if a product is out of stock? RIDE makes every effort to keep items in stock. If an item is out of stock, click Notify Me to be notified once it is back in stock, or check out a local retailer using our store locator map.
Returns
How do I place a return? Returns for orders placed on ridesnowboards.com can be placed within 30 days of the order. Click here for full Return instructions and details.
Why does my order say partially refunded? Our credit card processing works by charging an estimated flat tax rate then subtracting based on state tax. If you get a notification that you have been refunded, do not be alarmed!
What is the return shipping cost? You are responsible for shipping the product(s) back to us, and any associated costs with doing so. Shipping and handling fees will not be refunded.
Can I exchange my items? We do not offer exchanges. Click here for the full Return Policy.
Warranty
What is the warranty policy? RIDE offers a 3 year warranty on snowboards, and limited 1 year warranty on boots and bindings. Click here for the full Warranty Policy.
How do I submit a warranty claim? Please click here for instructions on contacting support for a Warranty return.
How can I get replacement parts? Some replacement parts can be purchased online through ridesnowboards.com. For replacement parts not available online, please contact us or visit your local retailer.