Returning Product for Warranty

We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser. 


Product Purchased Directly from RIDEsnowboards.com and Shipped by RIDE

If your online order was shipped directly from RIDE Snowboards, please contact RIDE Customer Support. A RIDE Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection*.

If you send in your warranty return without contacting RIDE Customer Service, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.

*NOTE: Customer is responsible for shipping charges to mail back warranty returns.


Product Purchased Directly from RIDEsnowboards.com and Shipped by a RIDE Retailer.

If your online order was shipped from a RIDE retail fulfillment partner, all warranty-related inquiries will need to be directed to the retailer who shipped your order. Our fulfillment partner will then process the warranty claim with us on your behalf. Contact information for your order fulfiller can be found on your order packing slip. If you need help additional help locating the contact information, please reach out to RIDE Customer Support rep.


Product Purchased from a Retailer

Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with RIDE on your behalf.

RIDE Warranty Policy

Thanks for your RIDE purchase! RIDE warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, RIDE will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized RIDE Service Center and sent to and agreed upon by a RIDE Warranty Service Technician, they are found to be defective in materials or workmanship.

In the event an exact product replacement (Model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

RIDE 3-Year Warranty for Snowboards

RIDE Snowboards provides a 3-year warranty* for all boards produced for the 2017/2018 season and after. RIDE Snowboards provides a 1-year warranty for all boards produced for the 2016/2017 and prior to the 2016/2017 season. RIDE Snowboards produces product for promotions or other special circumstances. These products are not featured in our catalog and do not have warranty coverage.

All warranties are subject to inspection by RIDE snowboards prior to a replacement being issued. All warranties covered by a replacement are covered for the remainder of the original warranty.

What is Covered

  • Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect. Impact damage is not covered.
  • Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect. Impact damage is not covered.
  • Stripped, spinning, or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)

What is Not Covered

  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
  • Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
  • Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-RIDE bindings, or base dimples in the binding insert area resulting from improper mounting.
  • Damage caused by any modifications made outside of the RIDE facility.
  • Damage caused by use of solvents, adhesives or LOC-TITE®.
  • Products used in Rental or Lease programs

RIDE Limited Warranty for Snowboard Boots

RIDE warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail. Items will be repaired or replaced at RIDE’s discretion, upon inspection and determination of warranty eligibility. All warranty returns must include a copy of the original Proof of Purchase. We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame. Your warranty does not cover any cosmetic damage caused by normal use.

What is Covered

  • Damage to boot stitching, zippers, & Velcro tabs that are not the result of normal wear and tear.
  • Delaminating of boot sole due to a manufacturing defect.

What is Not Covered

  • Normal wear and tear, i.e. boot laces.
  • Boot damage from resting board steel edge on boot.
  • Damage caused by any modifications made outside of the RIDE facility.
  • Products used in Rental or Lease programs

RIDE Limited Warranty For Snowboard Bindings

RIDE warrants the binding base plate and heel cup to be free from defects in materials and workmanship for the life of the binding. This includes bending or breaking of RIDE Binding baseplates and heel cups. All other components will be warrantied for a period of (1) year from the original date of purchase at retail.Items will be repaired or replaced at RIDE’s discretion, upon inspection and determination of warranty eligibility.

This warranty shall not apply if the Binding is:

  • Altered, modified, or tampered with in any way by anyone.
  • Damaged by negligence, accident, or unreasonable use or by other causes unrelated to defective materials or workmanship.
  • Has had the serial number altered, defaced or removed.
Responsibilities

Purchaser's Responsibilities:

  • (1) The Purchaser must retain a copy of the original Proof of Purchase from the Dealer. (If the original proof of purchase cannot be provided on a warranty return, RIDE will use the manufacturing date as the start of the warranty period).
  • (2) Damaged product submitted for warranty service must be taken, along with Proof of Purchase, to the RIDE Dealer you purchased the product from before expiration of the one year warranty period.

RIDE's Responsibilities:

  • (1) Products returned for warranty service shall be inspected by a RIDE Warranty Service Technician.
  • (2) If the problem is judged by RIDE to be due to a factory defect, we will repair, or replace (with an identical or reasonably equivalent product) the product at our election, or we may elect to refund the purchase price (less reasonable depreciation based on actual use) if we cannot readily and quickly provide a replacement.
  • (3) RIDE will return the repaired or replacement product at our expense, but if we determine that there is no defect or that the defect resulted from causes not within the scope of this warranty, storage and or return of the product will be at the customers expense
  • (4) The RIDE Warranty Manager makes the final determination concerning defects in materials and workmanship.

WARRANTY PARTS REQUESTS

If you have a user serviceable product under warranty and need a replacement part, please see your local RIDE Skis retailer.

Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

*Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt will be required for verification of eligibility. If you do not have access to a digital camera, please see your authorized RIDE dealer to complete your warranty part request.