RIDE Warranty Policy
Thanks for your RIDE purchase! RIDE warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, RIDE will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized RIDE Service Center and sent to and agreed upon by a RIDE Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
BEFORE COMPLETING THE FORM BELOW PLEASE CLICK HERE TO REVIEW OUR FULL WARRANTY POLICY
Returning Product for Warranty
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased Directly from RIDEsnowboards.com and Shipped by RIDE
If your online order was shipped directly from RIDE Snowboards, please complete the form below. A RIDE Service Rep will happily provide you with an RMA # and the warranty shipping address so you can submit your product for warranty inspection*. If you send in your warranty return without contacting RIDE Customer Service, we will be unable to process your warranty return. Exact product replacement depends on inventory availability.
*NOTE: Customer is responsible for shipping charges to mail back warranty returns.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with RIDE on your behalf.