Return Policy
RIDE Snowboards Return Policy
Items are generally returnable within 30 days* of receipt. All items must be in new/unused condition, with all original packaging.
The following are not eligible for return:
- Shipping and handling fees will not be refunded.
- There are no exchanges of product. Products received as prizes are not exchangeable nor returnable.
* Extended Holiday Return Policy: Purchases made 11/1 - 12/31 are eligible for return within 60 days.
Return Process Overview
We have partnered with Loop to provide multiple return offerings. Return costs now take two paths:
- At checkout you will see the option to unlock free returns for a small fee (Checkout+). This means that if things don't work out with your item(s), contact us and we'll provide a shipping label to send your gear back to us at no additional cost to you. Note: for members of the Pro Program, Checkout+ is only available to select groups.
- If you opted out of checkout+, that's okay, you can still submit a return via our customer service team but you will be charged a handling fee for shipping and processing of the return. This handling fee amount will be higher than the checkout+ fee, but we have worked hard to make sure these fees are less than you would have been paying for returns shipping previously.
- Refunds will be credited back the original method of payment used on the order for the full amount paid for the product(s) minus shipping charges, and handling fees if applicable.
- You are responsible for shipping the product(s) back to us, with the provided UPS label from the returns portal. If you did not opt for checkout+ you will be responsible for the return handling fee which will be deducted from the final amount returned to you.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, we will be notified when you submit your return request via the portal link above and work with you on the best resolution. In these cases, you may be compensated for the return shipping.
- Return processing will typically take up to 2-3 weeks from the date the return is received at our warehouse. During peak season return processing can take up to 4-5 weeks. (Nov. 15 – Jan. 15)
- Our warehouse is not open to the public and will not accept any item(s) in person. We are not responsible for any item(s) dropped off or left outside our warehouse facility.
- Price Matching: Unfortunately, we are unable to offer price adjustments after an order has been placed. The best way to stay in the know with upcoming discounts is to subscribe to our newsletter.
Returning Product Purchased from www.ridesnowboards.com
To begin a return, please head to the returns portal at: https://returns-us.ridesnowboards.com/#/ with your order number ready. You will be guided through all steps to sbumit a return. If you run into issues or have any questions, please contact customer service:
- Email: Order Support
- Phone: +1-800-985-3398
Returning Product Purchased from Retailer
If your RIDE product was purchased from a local retailer, you must bring your product back to the retailer.
Please do not contact RIDE regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from www.ridesnowboards.com and were fulfilled and shipped directly by RIDE.
Orders purchased from www.ridesnowboards.com are eligible for return within 30 days*, with some exceptions detailed below. Items must be in new/unused condition with original packaging and hangtags. Products are subject to inspection.