Easy Kibo (Shopatron) Returns

For purchases from ridesnowboards.com

  • Please process all returns through Kibo (Shopatron)
  • Log into your Kibo Account
  • In your Kibo account select, “Request RMA”
  • Please place your product in its original packaging into a separate return box, and do not write on the product’s packaging or use it to return the package.
  • Please write the RMA # on the outside of the package prior to shipping

Once you’ve created an RMA, you will receive an email from Kibo with additional instructions

Please ship the product to the address on your invoice or pack slip (may be a retail partner)

If you did not receive a pack slip, your invoice is available when logged into your Kibo Account

Return Policy

For purchases from ridesnowboards.com

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags.
  • Only defective product may be returned after use or without hangtags.
  • For defective product returns please reference our Warranty Section.

Please allow two (2) to three (3) weeks from product arrival for processing.

Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.

If your return was a gift, the credit will go to the original purchaser of the item.

The Fine Print

Additional information for purchases from ridesnowboards.com

Product Exchanges

To exchange RIDE product, please follow our return instructions above and then place a second order.

Return Shipping Charges

You are required to cover return shipping charges unless items arrived in damaged or defective condition.

Damaged Items or Mis-Shipments

Please contact the order fulfiller to setup a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy they may be rejected. In this case the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.